Dear Emberlight Customers and Partners,
Thank you for joining us in our journey to build simple smart lighting products. In 2013, we saw that home automation was a confusing and complicated experience, and we set out to create a simple product that was easy to install and use.
In 2014, we launched the Emberlight Socket on Kickstarter with a humble goal of $50,000. We were blown away when we reached over $300,000 in preorder sales during the 6 week campaign. We were fortunate to raise a seed round from amazing investors to bring the product to market, and those investors stood behind us through thick and thin. We knew that our product vision was mainstream when made it on the shelves of 270 Target stores across the country.
Since our Kickstarter campaign, we have seen at least 4 identical products hit the market, along with hundreds of other smart lighting products. For customers, this is great as it has driven down prices and increased choice. However, it has proven to be a challenging environment for a small startup. The reality is that we need a lot more capital to survive in this market segment against heavy hitters like Philips, GE and others. Unfortunately, we have not been able to raise the required financing to continue our journey.
With that, I’m sad and sorry to say that emberlight is shutting down. We are deeply grateful to the customers, fans, investors and partners that believed in emberlight’s mission and helped us get as far as we did.
Questions that you may have:
Will you continue to sell emberlight Sockets? We are no longer selling emberlight Sockets. We have also informed retailers that are currently carrying emberlight.
Will my emberlight Socket continue to work? Since emberlight is an “Internet of Things” product, the device works through 3rd party servers that are hosted in the cloud which have a monthly fee. We do have some credits remaining with our server provider which should enable your devices to work for 3-4 more months, save any major bugs.
Can I return my emberlight Sockets? Emberlight cannot accept returns at this time. If you purchased your product through a retailer, you will need to contact them about their return policy.
Will you continue to offer technical support? Unfortunately, we no will no longer be able to resolve technical bugs related to the product. We will keep our support page up for 3-4 more months.